Shipping policy
Shipping Policy
Last updated: May 9, 2026
Order Processing
All orders are processed within 5–10 business days. Orders are not processed or shipped on weekends or public holidays. During high-demand periods (sales, launches, holidays), processing times may be extended without prior notice.
Once your order has shipped, you will receive a confirmation email with tracking information if available.
Shipping Timeframes
Shipping timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.
| Destination | Estimated Delivery |
|---|---|
| United States | 7–21 business days |
| Europe | 10–30 business days |
| Rest of World | 14–45 business days |
Shipping Costs
Shipping costs are calculated at checkout and are non-refundable under any circumstances, including in the event of a return, refusal, or failed delivery.
Lost, Stolen & Delayed Packages
Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. We strongly recommend ensuring your delivery address is accurate before placing your order.
If your tracking shows your package has not moved for an extended period, please contact us at soleilcaresteam@gmail.com and we will do our best to assist, though we cannot guarantee a resolution.
We are not liable for packages delayed in customs or held by local postal services.
Incorrect Addresses
It is the customer's responsibility to provide a complete and accurate shipping address. We are not responsible for orders shipped to an incorrectly provided address. If a package is returned to us due to an address error, the customer will be responsible for any re-shipping fees.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, and local taxes upon arrival in the destination country. These charges are the sole responsibility of the customer. We have no control over these fees and cannot predict their amount.
We are not responsible for packages held or seized by customs.
Contact
For any shipping inquiries, please contact us at: soleilcaresteam@gmail.com
Note: This policy is subject to change at any time without notice. The policy in effect at the time of your order will apply.